We make every effort to deliver your order to you in good condition and in a timely manner.  We use both Australia Post and New Zealand Post for all deliveries.  We will do everything in our power to ensure your order is dispatched in the fastest possible manner.

To ensure your order is delivered on time please include your postcode in your address details.

New Zealand Postcode finder NewZealand

Australia Postcode finder or Australia

All orders are processed and dispatched the same day providing it is a business day and prior to 2:00pm.  All orders received after 2:00pm will be processed and dispatched the next business day.  All orders placed on weekends or public holidays will be processed and dispatched on the next business day.

Expected delivery times:

Regular Post –Estimated delivery time from dispatch is 7-10 business days to major metro areas.  Please allow more time for rural and remote areas.

Express Post –Estimated delivery time from dispatch is 3-4 business days to major metro areas.  Please allow more time for rural and remote areas.

 

Payment Options

Credit Card:

You can pay for your order by using your Master Card, Visa Card, Master Debit Card or Visa Debit Card by choosing either Paypal or Stratapay.  PayPal and Stratapay are both independent secure payment gateways and will ensure security and confidentiality.

Paypal:

If you choose PayPal as your payment method, you can use your PayPal account or your Credit Card or your Credit/Debit Card to make payment. Your payment will be processed immediately and we will be notified of that payment along with your order.  This is an automatic process and will ensure your order is dispatched that day to ensure the fastest delivery.

Stratapay:

You can use Stratapay to make payments from your Credit Card or your Credit/Debit Card for your order.  This is an automatic process and will ensure your order is dispatched that day to ensure the fastest delivery.

 

Dispatched in good faith:

We always endeavour to dispatch items within the above stated times.  Delivery time is an estimate provided by Australia Post and New Zealand Post. Estimated delivery time is not a guarantee of delivery time.  We make every effort to dispatch on time to ensure you receive your order within the estimated delivery time.  If you do not receive your order within the estimated delivery time we apologise on behalf of the postal service which unfortunately is out of our control.  If you do not receive your order in reasonable time please contact us via email to admin@nzwillkit.com and please include your name, address details and your order number in your correspondence.  We will make every effort to find your order and facilitate delivery.

 If an item is listed on our website and the item becomes unavailable, we will not automatically supply something similar. We will contact you via email OR telephone and offer you a refund or a product of similar value – whatever you prefer - it’s your choice!

If an item becomes permanently unavailable from a supplier, we will cease to offer it on our website.

 

Glossary:

Dispatch                                When we physically will send your order from our organisation

Delivery                                 Estimated times provided by the postal services of when you should expect delivery of your order

Credit Card                           A Master Card or Visa Card is a form of credit

Credit/Debit Card                 A Master Card of Visa Card that uses funds in your savings or cheque account